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An official website of the State of Maryland.

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Services and Support

We are here to help state employees and partner organizations get the tech support and IT services they need. Select an option below to get started right away:

Use the Self-Service portal

Access the the Self-Service portal to log a support ticket, request a new service, and track your requests.

Report a cybersecurity incident

Report cybersecurity incidents such as security threats, data breaches, or suspicious activity.

Talk to your agency's support person

Find the dedicated Portfolio Officer assigned to manage your agency's technology needs.

DoIT Intake vs. Service Desk 

Not sure where to go for help? Learn how to submit a new project request (Intake) or get everyday tech help (Service Desk).

Network account onboarding & offboarding 

If DoIT manages your agency’s network accounts (Active Directory), you can quickly set up access for new hires or safely close accounts for departing staff. Learn how to manage your team's network access and submit requests.

Understand Your IT Bill

Get clear answers on how your agency is billed for IT services.

 

Need to fix a problem or request a service? Check out our Service Catalog for step-by-step instructions on how to get the exact IT tools and help you need.